Training Lead Job | Fullerton, CA

Training Oversight & Mentorship

• Oversee daily training-related communications (e.g., training chats, issue tracking) and escalate concerns or trends to the Training Manager and Director of Training as appropriate.
• Train and onboard any new members of their regions training team, including Field Trainers and Associate Trainers, to ensure they are prepared to meet department standards.
• Conduct regular meetings with their Associate Trainers and Field Trainers to review progress, provide feedback, and address concerns.
• Supply guidance and oversight to their regions Field Trainers to maintain high on the floor training standards.
• Help oversee the Crisis Prevention trainings for Alongside (i.e., Safety Care, CPI)
• Take full ownership of the new hire experience for BTs within their assigned regions/pods, ensuring it meets the highest quality standards and reflects Alongside’s values.
• Own the execution of their regions/pods new hire trainings to ensure engagement and effectiveness.
• Provides coverage for training team members as needed.

Performance Monitoring & Evaluations

• Track and analyze progress for Associate Trainers and Field Trainers in their region/pod, identifying gaps and implementing solutions to enhance competency and performance.
• Supply data-driven insights on staff performance to their regions/pods Associate Clinical Supervisors, Clinical Supervisors, Associate Clinical Directors (ACDs), Clinical Directors (CDs), and Training Teams.
• Maintain accurate data tracking of key performance trends through structured PMCs or other means to drive training enhancements.
• Assists clinical leadership in the RBT competency renewal system for Alongside. 
• Determine training effectiveness by conducting new hire check-ins and gathering feedback for improvement in the training department.
• Check in with rotating BTs from different tiers (i.e., new hire trainees, "veteran staff," etc.) to identify areas of improvement for training.
• Lead the recurring cross-department leadership reviews where new hire progress is discussed, next steps are collaboratively determined, and action plans are coordinated to support each new hire’s training journey.
• Tracks regional trainer performance, conducts check-ins, gathers feedback.
• Use regions/pods survey data to make training enhancements and suggestions to Training Manger.

Collaboration & Training Improvements

• Advocate and establish training enhancements by communicating observed performance trends to the Training Manager, ensuring real-world application aligns with training objectives.
• Refine and decide on updates to the 90-day evaluation process by identifying areas for improvement (i.e., survey responses, trainee experiences, etc.) and recommending updates to the Training Manager.
• Collaborate with scheduling and clinical department for improvements to shadowing/mentorship improvement through the new hire training experience. 
• Executes training materials as provided, gives feedback for updates.
• Communicate with relevant departments (HR, scheduling and clinical) as needed.